Support
The fastest help is usually already in your dashboard.
Most questions have a one-click answer in your account or a short explanation on /faq. Anything else, email us and we reply within two business days.
Try this first
Most things you can do yourself.
Billing, upgrades, coupons
Change plan, redeem a coupon, or buy a detailed report at /dashboard/billing. You’ll need to be signed in.
Export or delete your data
Download a copy of your account or delete it permanently at /dashboard/privacy.
How it works, what’s confidential
Common questions on /faq; data, hosting, and sub-processors on /security.
Pricing and what’s included
The three tiers and what each one unlocks live on /pricing.
Email us
Three addresses, so your message lands with the right person.
Account access, magic-link issues, billing problems you can’t resolve on /dashboard/billing, anything else.
GDPR data-subject requests, DPA questions, anything privacy-specific you can’t do via /dashboard/privacy.
Firms, HR / L&D leaders, and procurement teams evaluating Trueings for a group.
EU business hours. Two business-day response target — usually faster. If something is urgent (e.g. you can’t access your account), say so in the subject line.
For respondents
Got an invite link that doesn’t work, or want your responses removed?
Respondents don’t have Trueings accounts, so there’s no dashboard to log into. Reply to the invite email you received, or write to support@trueings.com with the subject’s name and we’ll handle it from there. If you’d like your raw responses deleted from a round you’ve already completed, the same address is the right one.
Anything else?
If you’re not sure which address to use, send it to support@trueings.com and we’ll route it. For procurement and team rollouts, /for-teams has the short version.