Questions
The things people ask before they trust it.
Two audiences, two sets of questions. The subject FAQ is for independent professionals using Trueings for themselves. The firm FAQ is for HR / L&D leaders and procurement teams evaluating whether to fund it for a team.
Jump to Subject FAQ · Firm FAQ. Security and data questions: /security.
For independent professionals
If you’re thinking about running a round.
Who can see my feedback?
Only you. No employer, manager, or HR system is involved, and there is no administrator behind you reading the results — you own the round and choose who to ask. Because nobody is grading you with it, people can be honest and you can actually hear it.
Will I know who said what?
No. Reviewers are anonymous to you — you only ever see aggregated themes, never individual answers or who gave them. A name or quote appears solely where that specific person explicitly opted in.
How many people should I ask?
Aim for 6–10 — not everyone responds, and you want to land comfortably above the privacy line. The scale is honest: 0–2 stays sealed (with only one or two voices in the mix, "anonymous" stops meaning anything), 3 to 3 gives broad themes only (no quotes or counts) behind a one-time warning, and 4+ unlocks the full picture. The reduction below 4 isn’t a paywall — it’s how the few who did speak stay unidentifiable.
Do I write the interview questions?
No. You approve what gets assessed — the criteria — and the AI owns how it’s asked. That’s deliberate: it keeps questions neutral, never leading, and never quietly defending you.
Is this just another survey form?
No — it’s a conversation. A neutral AI interviewer talks to each person, asks a short scored question, then probes for a specific moment: what actually happened and what effect it had. You get behavioural detail, not checkbox averages.
What happens to the raw responses?
Raw transcripts are automatically purged 30 days after synthesis — the anonymized picture is what remains. A mandatory confidentiality pass scrubs names, employers, and identifiers before anything reaches you. EU data region, GDPR by design.
Who is Trueings for?
Skilled independent professionals who want an honest, private read on their work from the people they’ve actually worked with — for their own development, not a performance file.
What does it cost?
Free to begin — one campaign and a basic report, no card. $50 one-off unlocks the detailed report and tracked development plan for a single campaign. $100/yr covers unlimited campaigns, every detailed report, and the drill-down coach chat.
For firms buying it for a team
If you’re evaluating it for your people.
Trueings for teams is structured as a wellness / L&D benefit, not an HR analytics tool. The questions that decide a firm purchase are different from the ones an individual asks — and they’re answered honestly here.
What does our firm see?
Engagement metrics only — total seats, redemption rate, completion rate, and aggregate tool satisfaction. Never an employee’s identity tied to content, never a theme, never a quote. The trust promise is the product; the portal is built so we couldn’t show you content even if you asked.
What if an employee leaves — does our investment walk out with them?
Yes, by design. Reports belong to the person, not the firm — that’s the whole reason employees engage honestly. It is also why your firm has structural plausible deniability about any specific person’s content: there is nothing to subpoena and nothing for a future dispute to surface.
How do we know it’s working if we can’t see the data?
The same way you measure a well-being or coaching benefit: redemption and completion rates over time, NPS, and the qualitative read you get from people who’ve used it. It’s positioned against L&D / wellness budget, not HR analytics, and the metrics that prove it match that category.
What if employees use it to document grievances?
The product is a personal-development tool, not a grievance channel — there’s no reporting path back to the firm. The Confidentiality Guard explicitly scrubs employer-confidential specifics, and respondents are asked to focus on observable behaviour. Internal HR processes and whistleblowing channels remain the right home for grievances.
Where is data hosted and who can access it?
Subject and respondent data live in an EU Supabase project; LLM inference runs at Anthropic in the United States under Standard Contractual Clauses. Full sub-processor list, retention model, and access controls are on the Security page.
Why annual prepaid? Why don’t unredeemed codes roll over?
Annual prepaid keeps per-seat pricing competitive — banded down to $55 / seat / year at 101–500 seats. The 12-month pool is sized to your expected uptake; if you outrun it you can top up, and at renewal you re-size based on actual redemption. For monthly billing, multi-year terms, or a counter-signed DPA, talk to us.
Do you integrate with our HRIS?
Not today. Distribution is via redemption codes you hand out from the company portal (or pipe through your usual benefits-comms flow). SCIM and a partner API are on the roadmap, gated on first signed mid-market deal.
More on what your firm sees and doesn’t see: /for-teams. Security and sub-processors: /security. Pricing: /pricing.
Still have a question?
For subject questions, the simplest answer is to try it — the first round is free. For firm or procurement questions, email teams@trueings.com and we’ll come back within two business days.